Customer Support Representative

A company is looking for a Customer Support Escalation Representative to handle client inquiries and ensure customer satisfaction.

Key Responsibilities

Respond to client inquiries via various channels and resolve issues in a timely manner

Document client interactions and collaborate with internal teams to ensure seamless service delivery

Ensure compliance with relevant regulations and maintain professionalism in all interactions

Required Qualifications

High School diploma or equivalent required; Associate's or Bachelor's degree preferred

1+ years of experience in customer service or client support

Ability to thrive in a fast-paced, structured work environment

Comfortable using CRM software and other office technologies

Must reside in New York State