Senior IT Support Specialist - Rhode Island

Core Responsibilities :

Troubleshoots and resolves simple Desktop / Laptop problems

Installs / Maintains / Acquires of Desktops / Laptops / Software / Peripherals located throughout the organization.

Performs Client LAN / hard disk backups; assists with end user questions and problems.

Participates in performance monitoring and tuning of PC Systems under the guidance of more experience peers or supervisor.

Receives work direction from supervisor or more experience peers on work priorities and daily assignments.

Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.

Effectively communicates with clients, peers and supervision by blending appropriate levels of technical and business detail to ensure issues are thoroughly understood by his / her audience. Develop and maintain relationships with clients, peers, and management.

Works in conjunction with Technology Support Services / Managers of Information Technology / IT Development to ensure that client’s problems / changes are completed within current Service Level Agreements.

Performs other duties as assigned.

Travel to locations listed below could be required from time to time :

Allens AVE

642 Allens Ave., Providence, RI

Dexter St.

477 Dexter St., Providence, RI

Melrose

280 Melrose St., Providence, RI

Lincoln

642 George Washington Hwy., Lincoln, RI

Chopmist

900 Chopmist Hill Rd., Rt. 102, Scituate, RI

Cumberland

1595 Mendon Rd., Cumberland, RI

Exeter

53 South County Trl., Exeter, RI

North Kingston

4145 Quaker Ln., North Kingstown, RI

Westerly

69 Canal St. Westerly, RI

Turner Rd.

12 Turner Rd., Middletown, RI

Mileage expenses will be reimbursed at 65.5 cents per mile.

• Skills : *

Win10, migration, Desktop Pc Support, Imaging, Deployment, Customer Care, Application Deployment, Documentation Process, software installation, hardware troubleshooting, troubleshooting, ticketing system, Windows 10, Support, Hardware, Inventory, Customer service, Printers, Asset management, Microsoft office, Sccm, Install, Office 365, Technical support, Help desk support, Desktop hardware, Outlook, Hardware installation, Workstation, Desktop, Active directory, o365, customer service skills, refresh, Printer support, Pc troubleshooting, Mac, Help desk, Wireless access point, network support, server support, ServiceNow, remote support, network infrastructure, cisco networking, monitoring tools

• Top Skills Details : *

Win10,migration,Desktop Pc Support, Imaging, Deployment, Customer Care, Application Deployment, Documentation Process, software installation, hardware troubleshooting, troubleshooting, ticketing system, Windows 10,Support,Hardware,Inventory,Customer service, Printer

• Additional Skills & Qualifications : *

Great organization skills and customer service skills are necessary.

• Experience Level : *

Expert Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.