Customer Service Representative

Customer Service Representative

LaSalle Network is hiring a Customer Service Representative to support a fast-paced travel operations team managing independent tours across the U.S., EU and Canada. This Customer Service Representative role is ideal for someone who thrives in a high-volume, customer-facing environment and brings a solutions-first mindset to every interaction. If you love helping people, staying organized and keeping things moving, this Customer Service Representative opportunity is for you.

As a Customer Service Representative, you will:

• Handle light administrative work to support daily travel operations
• Answer an average of 30 inbound customer calls per day
• Make outbound follow-up calls to ensure resolution and satisfaction
• Assist customers with existing bookings, including trip modifications
• Cancel, extend or add excursions to current itineraries
• Update booking details such as dietary restrictions and special requests
• Maintain accurate records across booking systems and internal platforms

What's needed?

• Customer service, call center or retail experience
• Strong verbal communication and professional phone presence
• Ability to manage high call volumes with accuracy
• Excellent attention to detail
• Comfort navigating multiple systems at once
• A calm, customer-first approach to problem-solving

What's in it for me?

• Medical, dental, vision, paid holidays, 401(k), travel perks and professional development
• $21/hour pay rate
• Full-time, onsite Dt Chicago schedule: 8:30 a.m.5 p.m. CT
• Long-term career stability in an exciting, travel-focused industry

Ready to grow your career as a Customer Service Representative? Apply today and take the next step with LaSalle Network.