Bilingual Customer Service and Billing Specialist

Customer Service And Billing Specialist

We're looking for one limited duration, bilingual Customer Service and Billing Specialist to join our team at TVWD. This position is budgeted through June 30, 2027.

The Position : As a TVWD Customer Service and Billing Specialist, you'll work in our office to help our 215,000 customers start / stop water utility service, assist with account and billing questions, and accept payments. You'll also support a variety of projects in the Customer Service Department like normalizing our new Customer Information System and helping customers in need access new financial aid programs.

TVWD's Culture : Our mission : Providing quality water and service to our community.

Our vision : Our water sustains thriving communitieseveryday for everyone.

Our values : Respect, Integrity, Service, Equity, and Safety

We believe a diverse workforce and an inclusive environment adds quality and perspective to our service delivery. We strive to develop and maintain a diverse workforce that values and embraces change as we adjust our strategies to meet the needs of our customers and employees. Those changes can be difficult, and we are committed to leaning into tough conversations and learning from each other along the way. We're going through a lot of changes at TVWD with our Willamette Water Supply Program (WWSP) and Customer Information System (CIS). Our already hard-working employees are navigating these projects and more and we're becoming a stronger team as we manage through these changes. The culture at TVWD is changing with more transparency and openness with one another through effective communication, respect, trust, support, collaboration, investment in employees, creativity, and innovation. It's a great time to join TVWD!

Our Customer Service Department Culture : As a water provider, providing our customers with positive engagement, accurate information and trustworthy service are our main goals. Our team loves to work together, and we strive to provide an inclusive work environment built on the foundation of independent thinkers and task driven personnel. We encourage our team to take initiative and challenge themselves to do better than the day before. Our pride in ownership of providing the highest quality of service is what makes our Customer Service Department so great. We are a fun bunch of employees with a great sense of humor who strive to complete our work effectively and efficiently.

TVWD's Customer Service Department encompasses several critical functions that are dedicated to supporting customers and advancing improvements to utility meter-to-cash operations. To best serve the community, the Department is committed to continuous improvement, empowering employees, and living the District's values.

Are You Our Ideal Candidate? We're looking for someone with the following skills, experience, and traits to join our team :

• Strong verbal and communication skills
• Call-center, customer service, and cash handling experience
• Respectful, polite, cheerful, empathetic, and friendly
• Reliable and dependable
• Able to navigate common customer service challenges like working with customers with limited technology skills or language barriers (bilingual Spanish and English skills required)
• Ability to learn systems and software programs
• Able to work in a team environment
• Experience helping customers
• Able to provide and receive feedback

Typically, a TVWD Customer Service and Billing Specialist has a high school diploma or GED and two years of experience in accounting, bookkeeping, utility billing, customer service, cashiering, and / or working in a call center. Our recruitment goals include hiring the candidate who is best able to meet the performance objectives of this role; we encourage people with non-traditional skillsets and experience to apply, even if you don't have experience with every job function listed on the job description.

Compensation / Benefits : The salary range for this position is $58,115.20-$87,193.60 per year depending on experience. There is a 3% bilingual pay differential for those who qualify. These positions are not eligible to work remotely. The schedule is Monday through Friday.

TVWD is proud to offer a valuable benefits package including :

Please reach out to HR@tvwd.org with questions regarding our benefits package.

Recruitment Process : Please upload your cover letter and resume and complete the supplemental questions. The recruitment will close when we receive 50 well-qualified applications or on 10 / 31 at 11 : 00 a.m., whichever comes first.

We anticipate the following interview schedule :

The selected candidate would begin their duties around the end of November.

Additional Information :

We are proud to be an equal opportunity employer. Applicants with disabilities who need a reasonable accommodation (e.g., assistance listening device, etc.) to participate in the recruitment and / or selection process should contact the Human Resources Division.

We are proud to hire veterans. If you qualify for veterans' preference, please attach a copy of your DD-214 (certificate of release or discharge from active duty). If you need to request a copy of your DD-214, click here.

TVWD participates in E-Verify. TVWD prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TVWD are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics.