Talent.com
Customer Support
Customer SupportManatal Tech Team Account (Production) • New York, NY, US
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Customer Support

Customer Support

Manatal Tech Team Account (Production) • New York, NY, US
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  • [job_card.full_time]
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Job Description

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
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Customer Support • New York, NY, US

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