Benefits Advocate

A company is looking for a Benefits Associate to assist members in navigating their healthcare benefit options.

Key Responsibilities

Guide members by answering calls and emails, providing clear explanations about benefits and provider options

Assist members in comparing benefits during open enrollment and life changes to ensure informed decisions

Resolve benefit-related issues and ensure timely updates and resolutions for members

Required Qualifications

At least one year of customer service or benefits experience

Ability to multi-task and manage inquiries efficiently

Proficiency in using MS Word, Excel, and internal systems

Desire to learn about benefits administration and healthcare plans

Strong organizational skills to track critical details