Help Desk SpecialistTalium Advisors • Richmond, VA, United States
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Help Desk Specialist
Talium Advisors • Richmond, VA, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment Strong customer service skills Prior experience supporting software applications Bachelor's degree from an accredited university Experience with special education environments
As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications.
- Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.
- Responsible for initiative planning and ongoing client relationship management.
- Track and report support desk data and trends
- Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
- Maintain system protocols by writing and updating procedures.
- Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
- Reporting of all system issues by clear documentation.
- Perform, track and support all non-technical system configurations such as : setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.
Basic Qualifications :
Preferred Qualifications :
#buildyourfuture
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