Operations Manager

Operations Manager Job Overview


Putt Across America is seeking an organized, proactive, and detail-oriented Operations Manager to oversee daily operations and lead the local team. This pivotal role will involve managing inventory, scheduling staff shifts weekly, and ensuring the smooth operation of the course. As the Operations Manager, youll play a key role in keeping everything running seamlessly while delivering an outstanding experience for our guests.

Duties:

• Inventory Management: Oversee and maintain inventory levels for merchandise, consumables, and course supplies. Regularly track and organize inventory to ensure the course and merchandise areas are always fully stocked. Coordinate and track all deliveries.
• Staff Scheduling: Create weekly schedules for the Course Staff, ensuring adequate coverage and efficient operations. Address any scheduling conflicts and maintain open communication with staff.
• Course Maintenance and Operations: Ensure the mini-golf course is always in excellent condition by coordinating with the team for regular maintenance, repairs, and cleanliness.
• Team Leadership: Supervise Course Staff and Shift Leads, providing guidance and support to ensure they deliver outstanding customer service. Lead by example to maintain a positive and efficient work environment. When new team members join, provide detailed training of the systems and procedures for their role.
• Operational Excellence: Monitor daily operations to ensure all procedures are being followed, from guest interactions to safety standards. Report issues and work with management to resolve them quickly and effectively.
• Reporting: Prepare regular weekly reports on inventory status, staffing needs, and any operational concerns to keep management informed and aligned.

Qualifications:

• Strong Organizational Skills: Ability to keep track of multiple moving parts and ensure operations run smoothly on a daily basis.
• Leadership Ability: Experience managing and leading teams, with a focus on positive motivation, clear communication, and creating a supportive work environment.
• Inventory Management Experience: Previous experience managing inventory systems.
• Problem-Solving: Ability to troubleshoot and resolve issues quickly, from staffing gaps to inventory shortages.
• Attention to Detail: Keen eye for detail when it comes to the course upkeep, scheduling, and operational procedures.
• Excellent Communication: Strong interpersonal skills to interact effectively with staff, vendors, and management.
• Physical Requirements: Must be able to work in mult-floor indoor setting and assist with lifting and carrying supplies (up to 25 lbs).
• Experience: Previous experience in operations, management, or a similar role is preferred. Knowledge of the hospitality or entertainment industries is a plus.
• Age Requirement: Must be 18 years or older.
• Background Check: Must be able to pass a background check.

Additional Information:

• Job Type: Full-Time/Part-Time
• Pay: $30.00 / hour
• Work Schedule: full time, flexible

Work Location: In-person, on-site at Faneuil Hall