Public Safety Communicator Trainee (911 Dispatcher Trainee)

Public Safety Communicator Trainee

The City of Gilroy is recruiting for the position Public Safety Communicator Trainee in the Police Department. The Public Safety Communicator Trainee position is a full-time, at-will position trained to become a Public Safety Communicator for the Gilroy Police Department. The general goal of the Communications Unit is to provide 24 hour emergency communication response for all police, fire, and medical emergency calls for service in a courteous and professional manner.

Under the direct supervision of the Communications Supervisor and under the functional supervision of the Watch Commander, answer emergency and routine calls from the public for Police, Fire, and medical assistance and general service and dispatch necessary personnel and equipment, perform other related duties as required. Work shifts including weekends, holidays, nights and evening hours.

The ideal candidate will :

• Have excellent interpersonal and professional customer service skills.
• Have superb listening skills and the ability to communicate effectively orally and in writing.
• Be adaptable to changing situations; work well under pressure, and be comfortable making quick or critical decisions.
• Multi-task proficiently within a short period of time.
• Be proficient with computers and with the use of software and technology.
• Be able to successfully complete the Public Safety Communicator Trainee training program in a 6-12 month time period.
• Be able to study and memorize codes, personnel, and geographic of the community to effectively dispatch accurate information to those working in the field.
• Have participated in "sit-alongs" with a Communications or Dispatch department, preferably with the City of Gilroy Police Department.
• Have a willingness to learn and improve on service skills and be receptive of constructive feedback.

Salary : $7,029.50 - $8,544.42 MONTHLY BASE SALARY PLUS EXCELLENT BENEFITS! In addition to the above :

The City of Gilroy is an equal opportunity employer and supports workforce diversity, equity, inclusion, & belonging. Join our team!