Customer Success Manager

A company is looking for a Customer Success Manager for Secondary Education on the East Coast (USA Remote).

Key Responsibilities :

Own customer retention and growth by securing renewals and identifying expansion opportunities

Drive adoption and outcomes by ensuring customers achieve measurable value from solutions

Build trusted relationships with stakeholders at all levels within educational institutions

Required Qualifications :

5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech

Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets

Strong ability to build and maintain executive-level relationships within K12 education institutions

Deep understanding of the education technology landscape and related challenges

Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango)