Customer Care Operations ManagerVirtualVocations • Grand Rapids, Michigan, United States
Customer Care Operations Manager
VirtualVocations • Grand Rapids, Michigan, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Associate Manager, Customer Care Operations.
Key Responsibilities
Improve content for customers and internal Customer Care agents
Design and facilitate training modules for Customer Care agents
Evaluate training program success and provide coaching to agents
Required Qualifications
2+ years of relevant experience, preferably in the Customer Service industry
Experience developing content for customers and internal users
Ability to empathize with customers and understand their perspectives
Experience prioritizing support requests and escalating issues
Proficiency in turning complex information into clear content
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Manager Customer Care • Grand Rapids, Michigan, United States
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