Mortgage Loan Processor (Spanish Speaking)

Bilingual Loan Processor

The Bilingual Loan Processor plays a critical role in ensuring the timely and accurate clearance of all Underwriting conditions. This position requires strong communication skills in both English and Spanish to effectively engage with borrowers and team members. The processor must be organized, a strong team player, and confident in managing and closing 25+ files per month.

Key Responsibilities

• File Review : Receive and review files from the Processing Assistant prior to submission to Underwriting, ensuring all necessary documentation is in place.
• Customer Communication : Upon file exiting Underwriting, conduct a Welcome call / email with borrower within 24 hours to review conditions, providing clear communication in either English or Spanish as needed.
• Condition Management : Immediately address actionable conditions, designating tasks to the Processing Assistant as appropriate and ensuring timely follow-up.
• Redisclosures : Monitor daily alerts and manage redisclosures as required.
• Pipeline Management : Prepare for and attend weekly pipeline calls with loan Officers, discussing file progress, issue conditions or appraisal delays.
• Collaboration : Work closely with Underwriting and Management to resolve any issues, ensuring a smooth processing experience.
• Appraisal and Title Management : Order appraisal revisions or final inspections as necessary; interact with insurance and title companies to resolve any issues.
• Quality Control : Address QC conditions promptly.
• Funding Coordination : Collaborate with Funding to ensure the timely delivery of the signed Closing Disclosure (CD) and address any changes in cash to close.

Service Level Agreements (SLAs)

Qualifications

Preferred Knowledge, Skills and Abilities

Work Hours

Availability required between 8 : 00 AM 6 : 00 PM EST

Benefits

Please include salary requests with application.