Program Manager - Contracted Services

Overview

The Contracted Services Program Manager is responsible for administering and coordinating the delivery of public transit services by the assigned contractors within policy, contractual, and budget parameters for the best results in terms of customer service. Position is responsible for monitoring invoices, service quality and contract compliance and provides guidance to contractor management teams. Ensures solid communications during all aspects of projects and systems Community Transit implements.

• The contracted commuter operation utilizes a fleet of 150 buses operating seven days a week. In 2018 this operation provided more than 5.5 million passenger trips. This operation includes a substantial service contract with Sound Transit.
• The contracted paratransit operation utilizes a fleet of 52 buses operating seven days a week to provide complementary paratransit under the Americans with Disabilities Act. In 2018 this operation provided almost 200,000 passenger trips. Additional responsibilities include contracts for eligibility screening and transit travel training.

Essential Duties

Requirements

Minimum

Preferred

Entry Requirements for : Knowledge and Skills

Qualification to enter this position requires knowledge of the following :

Qualification to enter this position requires skill in :

Contract Management, Collaboration, Compliance

Data Analysis, Reporting, Continuous Improvement

Communication, Contributing, Core Values

Proficient Performance Requirements for Knowledge and Skills

Qualification to fulfill the full range of this position’s duties requires the following knowledge, which may be gained or further developed after entering the job :

Qualification to fulfill the full range of this position’s duties requires the following skills, which may be gained or further developed after entering the job :

Physical Requirements

Light Work : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or up to a negligible amount of force constantly to move objects.

Other

This position is considered safety-sensitive under the . Department of Transportation and is subject to drug and alcohol testing under both DOT and Community Transit authority.

Employee Benefits :

Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance. Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan. In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and nine (9) paid holidays throughout the calendar year. Full list of all benefits and details can be found .

If you have a family member, or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position will be affected.