Quality Assurance Manager II

Job Title

Abacus Technology is seeking a Quality Assurance Manager to develop, implement, and maintain quality assurance (QA) standards and processes for IT and telecommunications operations at Fort Bragg. This is a full-time position.

Responsibilities

• Develop and maintain quality assurance standards and processes for all IT and telecommunications deliverables.
• Perform periodic inspections and assessments of contractor and government compliance with IT policies and procedures.
• Provide independent quality assessments of IT projects and recommend improvements for organizational processes.
• Ensure all work performed aligns with contract requirements, Army IT policies, and industry best practices.
• Conduct formal and informal reviews at pre-determined project milestones.
• Perform root cause analysis (RCA) to identify issues, track trends, and implement corrective actions.
• Develop and track business-specific quality metrics to measure IT and telecommunications service performance.
• Analyze and document nonconformances, system deviations, and process inefficiencies.
• Manage quality improvement activities, including problem management, risk mitigation, and continuous process optimization.
• Recommend best practices for IT service management, network administration, and telecommunications operations.
• Work closely with government stakeholders, technical teams, and project managers to enforce QA policies.
• Prepare quality assurance reports, compliance documentation, and performance evaluations for leadership review.
• Maintain detailed records of audit findings, inspections, and corrective action plans.
• Ensure IT and telecommunications operations comply with Army RMF, DISA STIGs, ISO 9001, and industry quality frameworks.

Qualifications

• 3+ years experience in quality assurance for IT and telecommunications programs.
• Bachelor's degree in a related field desired.
• Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).
• ISO 9001 Lead Auditor certification and ITIL Foundations certifications desired.
• Experience conducting audits, root cause analysis, and corrective action planning.
• Proficient in developing QA metrics, tracking performance, and implementing process improvements.
• Strong knowledge of ITSM, compliance frameworks, and regulatory requirements.
• Able to conduct formal and informal reviews of project deliverables to ensure quality compliance.
• Experience with ITIL-based service management, ITSM frameworks, and Army compliance requirements desired.
• Proficient with quality management systems (QMS), risk assessments, and process auditing methodologies.
• Able to interact professionally with all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• EOE/M/F/Vet/Disabled