Epic Application Analyst

Description

Minimum Qualifications

Education : Associates degree, preferred

Licenses / Certifications : Epic Certification required

Experience / Knowledge / Skills :

Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required

Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred

Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System

Previous Epic or other Health Information Systems experience desired

Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies

Good analytical skills and technical aptitude

Good planning and organizational skills

Good communication, collaboration and customer service skills

Principal Accountabilities

Analysis / Design

Translates customer requests into Epic and other software application solution specifications.

Applications Development

Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems

Technical Administration

Maintains detailed technical knowledge of assigned applications.

Application Support

Assists customers with optimizing their use of Epic applications.

Participates in after-hours application support via rotating on call schedule.

Project Planning

With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task

Problem Solving

Identifies issues and concerns and communicates them to Team Lead and / or Manager as appropriate.

Develops options and recommendations.

Customer Service

Provides training, support, and problem resolution to customers.

Communications

Thinks, plans, leads and acts appropriately in tactical settings.

Demonstrates strong communication and interpersonal relationship skills.

Other

Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned.