Customer Training Manager

A company is looking for a Customer Training Manager to design and deliver training programs for customers in the education sector.

Key Responsibilities :

Develops, manages, and delivers customer training programs to enhance service for new and existing customers

Collaborates with various departments to create training content and requirements

Measures the effectiveness of training programs and maintains current training materials

Required Qualifications :

A minimum of 5 years of experience in instructional design and customer training

Experience with Salesforce and Zendesk is preferred

Proven ability to collaborate across different teams and departments

Demonstrated project management skills with the ability to handle multiple projects

Experience in creating engaging video content for training purposes