Customer Service Associate | Full-Time Entry Level

At Delagroup Management , we are committed to assembling a group of diverse and skilled individuals dedicated to helping you achieve your business goals. Each member brings expertise in sales, marketing, and leadership to deliver exceptional results. Together, we create a collaborative environment that supports continuous innovation and growth.

Entry Level Customer Service Associate Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues related to AT&T products and services.
• Assist customers with connectivity concerns, troubleshooting common technical problems, and guiding them through solutions.
• Handle billing inquiries, explain charges, process payments, and resolve any discrepancies to ensure customer satisfaction.
• Educate customers on new and existing AT&T products and services, identifying opportunities to recommend innovative solutions that meet their needs.
• Maintain accurate customer records and document all interactions in the company's CRM system.
• Collaborate with Entry Level Customer Service Associate team members and other departments to escalate complex issues and ensure timely resolution for customers.
• Stay up-to-date on product knowledge, service updates, and company policies to provide accurate and helpful information to customers.
• Contribute to a positive team environment and uphold Delagroup Management's commitment to delivering exceptional results.