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Remedy/Helix Software Developer
Remedy/Helix Software DeveloperKihomac • Huntsville, Alabama, United States
Remedy / Helix Software Developer

Remedy / Helix Software Developer

Kihomac • Huntsville, Alabama, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Maintain and enhance IT Service Management infrastructure while ensuring optimal system performance and user satisfaction
  • Perform application development utilizing the BMC Remedy / Helix / ITSM platform
  • Administer and maintain baseline, overlaid, and custom applications
  • Plan, test, and implement system upgrades to ensure platform currency and stability
  • Maintain and optimize Remedy Change Management, Release Management, Problem Management, and Task Management modules
  • Ensure process workflows align with organizational requirements and industry best practices
  • Administer application data on a daily basis
  • Process queries and generate reports as requested by end users
  • Interface directly with customers to troubleshoot issues and provide technical resolution
  • Work closely with cross-functional team members to ensure cross-platform module compatibility and standardization
  • Maintain comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members
  • De-conflict competing requests and requirements to ensure optimal resource allocation
  • Establish, maintain, and follow documented processes and procedures
  • Ensure compliance with established protocols and continuous improvement initiatives
  • Demonstrate excellent problem-solving and analytical skills
  • Utilize strong communication and customer service abilities
  • Work collaboratively in a team environment
  • Adapt to new situations
  • Work late night maintenance windows to support patching as needed
  • Work independently with minimal supervision, with a high level of accuracy and attention to detail
  • Other duties as assigned

    • Education / Training :

    • Bachelor's degree in a related field preferred
    • Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex : Security+)

      • Experience :

    • 5+ years of directly related software developer experience
    • Proven experience with the BMC Remedy / Helix ITSM platform
    • Strong understanding of ITIL processes and frameworks
    • Experience with system administration and application development within Remedy / Helix
    • Willing, and able, to work late-night maintenance windows to support patching and system updates

      • Security :

    • Must be a US citizen
    • Candidate must be in possession of a minimum DoD issued Secret Clearance

      • Physical Requirements :

    • Able to occasionally reach with hands and arms
    • Prolonged periods of computer screen use, while sitting or standing at a desk
    • Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
    • Able to safely lift and carry up to 20 pounds at a time
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Short Term & Long Term Disability
    • Training & Development
    • Wellness Resources

      • Salary : $105,000 - 120,000

      Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

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