Customer Success Specialist- EMEA - TEMP

Customer Success Specialist- EMEA - TEMP

We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service.

What You'll Be Doing

Strategic Account Support :

• Assist the sales team with administrative tasks such as data entry, document management, and record organization.
• Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction.
• Respond promptly and professionally to customer and internal team inquiries.
• Work with the sales team to create accurate and tailored quotations for prospects, maintaining a database of standard pricing and product information.

Relationship Building :

Dashboards, Reporting, and Post-Order Management :

Communication and Collaboration :

Customer Relationship Management (CRM) :

What You'll Bring to the Team

Preferred Qualifications

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.