Bilingual Customer Service Agent

A company is looking for a Customer Service & Sales Agent - Bi-lingual English / Spanish Speaking Preferred.

Key Responsibilities

Answer member calls and provide accurate information and assistance

Utilize the AAA sales model to cross-sell credit union products and services

Maintain compliance with all relevant regulations and develop a thorough understanding of products and services

Required Qualifications

6 to 12 months of customer service experience; financial service or call center experience preferred

High school graduate or GED

Ability to use a laptop, headset, and multiple monitors

Intermediate skills in Microsoft Office (Outlook, Word, Excel)

Typing speed of a minimum of 35 words per minute; 10-Key experience preferred