Sales Operations

Sales Operations Representative

As a Sales Operations Representative, you will be the behind-the-scenes source of information and solutions for our customers. You will need to become a trusted product expert, and highly proficient in using our computer system and internal processes to enter, track and trouble-shoot orders, quotes, and customer service inquiries. Our customers repeatedly tell us we provide the best service they receive. If you like exceeding customers expectations and winning market share, you'll be a good fit for our team. You will be part of a strong, multi-tasking group, and will need to recognize the need to respond quickly when priorities change.

The Ideal Candidate Is :

• Accurate, detail focused, a quick learner, and possess good follow-through skills
• Able to move from one task to another quickly with the ability to prioritize responsibilities
• Enjoys problem solving
• Good at researching and learning about products independently, retaining knowledge about sources and products
• Has proven organization and time management skills
• A team player who thrives working with and helping their colleagues who can also succeed independently
• Skilled in learning computer software and proficient in excel and web-based tools.
• Bachelors degree preferred and / or the equivalent in training and experience.
• Able to ask effective and insightful questions

This position is part of a team of Customer Support staff that handles sourcing & creating quotations, as well as processing and servicing their customers orders. Make accurate quotations, write sales orders, and relay pertinent order-related information to customers and Managers. Source & determine cost of non-stock items accurately. Develop relationships with buyers. Ensure orders are filled in a timely, accurate basis. Support corporate goals of Service Excellence, Gross Margin Control and Customer Development :

Responsibilities : Sourcing, Quotations & Sales Orders :