Nice CXOne Consultant

Job Description :

CXone & IVA Implementation

Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.

Configure IVR ACD and routing strategies tailored to business needs.

Develop and maintain omnichannel experiences (voice chat email SMS).

System Integration

Integrate CXone with CRMs (e.g. Salesforce MS Dynamics) ticketing systems and data platforms via APIs and connectors.

Collaborate with IT and business teams to ensure secure and scalable integrations.

Support real-time and batch data exchange between CXone and backend systems.

Project Execution

Lead end-to-end implementation projects including requirement gathering design testing and deployment.

Create and maintain technical documentation and configuration guides.

Ensure compliance with security and data governance standards.

Support & Optimization

Monitor system performance and troubleshoot issues across IVA and integrations.

Continuously optimize call flows and routing logic based on analytics and feedback.

Provide training and support to internal teams on CXone features and best practices.

Qualifications :

5 years of experience in contact center technology implementation with 2 years in NICE CXone.

Hands-on experience with IVA design and CXone Studio.

Excellent communication documentation and stakeholder management skills.

Preferred

Strong understanding of RESTful APIs webhooks and integration patterns.

NICE CXone certifications (e.g. CIP IVA Studio) preferred.

Key Skills

Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday

Employment Type : Full Time

Experience : years

Vacancy : 1