Operations Assistant

Join The British Swim School Team

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".

Compensation and benefits (dependent on franchise owner):

• Competitive pay based on experience.
• Paid training.
• Opportunity to make a difference in your community.

The Position:

We are seeking a highly organized part-time Operations Assistant to support the daily operations of our swim school. The ideal candidate will be proficient in scheduling, class creation, and customer service, and must be familiar with using applications such as Jack Rabbit or other organized sports scheduling tools. This role requires an individual who can assist in managing staff, coordinating schedules, and ensuring the smooth operation of our swim programs.

Your Typical Responsibilities:

• Assist in managing day-to-day operations of the swim school, including scheduling classes and staff.
• Support the creation and updating of class schedules in alignment with demand and instructor availability.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all students and parents.
• Utilize Jack Rabbit or other organized sports scheduling tools for class management, scheduling, and communication with customers.
• Support staff performance by providing assistance and coordination as needed.
• Ensure compliance with all safety regulations and contribute to maintaining a safe environment for students and staff.
• Collaborate with the management team to support operational strategies aimed at improving efficiency and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Excellent interpersonal communication and organizational skills.
• Proficient in Microsoft Office products.
• Jack Rabbit experience preferred but not required.

Preferred Qualifications:

• 1+ years of customer service and/or management experience.
• Experience in swimming and fitness teaching/management is preferred. A specialist aquatics qualification is desirable, but not required.
• Experience in an administrative or operations support role, preferably within a swim school or similar environment.
• Strong understanding of scheduling, class creation, and customer service.
• Familiarity with Jack Rabbit or other organized sports scheduling tools.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.

About Us:

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission 'to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer'."

Flexible work from home options available.

Compensation: $19.00 - $23.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the 'Survival of the Littlest'."