Account Director (Facilities Management) - Omaha, NE

Account Director (Facilities Management)

Omaha, NE

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work. Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects. Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts. Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance. Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics. Consult with internal and client teams to define project requirements, investigating various approaches to attain end results. Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need

Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and an advanced inquisitive mindset. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).