Dental Office Manager

Sage Dental Wellness is a new biologic dental practice in Eugene Oregon that is growing quickly. We are looking to add an experienced Dental Office Manager to our work family, who is passionate about oral health and the whole body approach to dentistry, believes in healthy living, is kind, reliable and has an excellent work ethic and communication skills.

Our ideal candidate is an experienced dental office manager who is looking for a career as a key administrative professional, who is responsible for ensuring the smooth and efficient operation of a dental practice. Teaching skills are needed to help train the team and help support the practice. This position requires working closely with our professional team through excellent communication to help you best represent our practice vision and philosophy.

One should possess excellent organizational skills, leadership abilities, and a deep understanding of dental office workflows to maintain productivity and enhance patient satisfaction. One must have financial management skills, such as billing and insurance claims. You will need a good understanding of how to productively and efficiently schedule patient appointments so no patient is waiting and to minimize production down times as well as collect deposits and payments where computer and billing skills are required.

This position requires the following:

1. Leadership and Team Management Skills- Help with team member interviews, hiring, reviews, questions, schedules and motivate the team to build a community that works in harmony. Have the ability to recognize and a willingness to take initiative to complete or reassign tasks that may be overwhelming a team member to help maintain balance of team job duties and responsibilities. Under strained situation this may require you to chair side assist, clean, sterilize, turn rooms over if no other person is available. Hold the team accountable to assigned job duties ensuring follow-through and implement office policies and procedures. Have the ability to adopt to changes as the practice grows, being open to new policies, procedures and protocols. Be willing to be the change maker when you see areas that need improvement once discussed with doctor and agreed to implement. This position requires "Walking the Floor", interacting with the team, takes the pulse of the organization and assesses status and needs of their team.

2. Organizational Skills- Keeping files and supplies organized, running team, safety and compliance meetings that are logged and referenced and keeping records of office compliance and maintenance schedules so everything runs smoothly. Be in charge of all HIPAA, OSHA, CPR, and any other regulatory standards. Have the ability to multi-task not loosing focus on the task at hand while managing multiple operations. Work in a timely manner, not leaving patients or team members waiting longer than needed for requests/answers.

3. Communication Skills- Work closely with the doctor in a professional manner, to maintain clear and consistent communication on a daily basis or as needed outside of patient treatment times to help facilitate the practice vision and philosophy. Keep clear records of requested tasks/job assignments delegated to you and follow-up with doctor when completed to insure follow through. Be accountable for your actions demonstrating thoughtfulness for the practice, patients and team in the decisions you make. Must have the ability to resolve patient and team member concerns, build trust amongst the team and patients.

4. Financial Management Skills- Solid understanding of how to schedule for productivity and efficiency. Ability to understand patient insurances billing, finances, and payment plans. Ensure we are collecting for all deposits and treatment so there are no outstanding balances when run end of day report. Knowledge of insurance processes is critical in helping facilitate reimbursement to patient and support patient relations. Run reports catching and correcting any errors. Monitor and report office performance metrics to owner that may require additional follow-up or changes in policies.

5. Knowledge of Dental Software and Technology- A strong technology background is required as this is a very high tech practice/position and being able to manage the technology is a daily operation. Proficiency in computer skills is a must as well as good written communication skills. This position will make forms, documents, slide presentations and spreadsheets for better patient and team communication. Strong proficiency in using our dental office management software so you can help others in the office who have questions, attending software trainings on a regular basis for updates will be required. Having a good grasp of our practice management software and familiarity with technology streamlines tasks like appointment scheduling, patient record keeping , treatment planning/presenting and billing. You will also need to understand how to best maximize the software for reviews, reports, recare and patient communication.

6. Coordinate Marketing Initiatives- Promote the dental practice in the community to help attract new patients. Have the ability to work with social media helping to educate and share online about our practice. Attend events in the community as they arise, educating and effectively communicating our practice philosophy and unique services.

This position offers a nice work environment with a supportive team, competitive compensation, fully vested 401k with profit sharing, paid vacation, dental an health benefits.

We request 3 years minimum dental office manger experience and past experience as an assistant or hygienist is ideal. Please send us your resume and any additional information you feel will help us learn more about you.

Sincerely,

Sage Dental Wellness and Team