Registration Clerk

Description:

Job title: Registration Clerk

Location: Cherry County Hospital

Position: Full-Time

Compensation: Starting at $17.77, depending on experience.

Benefit Eligible: Yes

Reports to: Lead Registration

Position Summary

The Registration Representative is responsible for performing the full range of registration and administrative support duties associated with patient registration activities in accordance with internal standards and guidelines and regulatory requirements.

Duties and Responsibilities

Regular responsibilities include but are not limited to the following:

• Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment and coverage information.
• Verification from patients or informants including obtaining necessary documents for check-in among various patient settings, utilizing various communication methods.
• Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements and other regulatory forms.
• Performs business office duties including incoming phone calls and messages, patient communications, and intra-departmental communications.
• Responsible for attending all mandatory education, compliance and safety program sessions.
• Ensures the confidentiality of patients’ medical, personal, and financial records is maintained.
• Knowledgeable of and committed to practicing Corporate Compliance policies and procedures.
• Complies with Cherry County Hospital personnel policies
• Performs other duties as assigned by the supervisor

Skills and Abilities Required

• Ability to type, operate business machines including computers and complex telephone systems
• Verbally interact with a variety of individuals
• Read fine print on documents
• Ability to interact with utmost courtesy and tact
• Supremely capable of projecting a demeanor of warmth and welcome to any and all individuals
• Ability to maintain confidentiality of any and all hospital and patient affairs
• Must be knowledgeable of state and federal confidentiality laws, including but not limited to HIPAA, and be familiar with and follow all policies, procedures and instructions regarding the privacy and security of protected health information applicable to the position

Physical Demands and Working Conditions

• Subject to frequent interruptions
• Requires sitting, talking, repetitive motion, and listening to a significant degree
• Requires significant manual dexterity to operate business office machines and equip and to meet job performance standards and criteria
• Requires verbal ability to communicate via telephone and typical voice interaction
• Requires auditory ability sufficient to hear telephone with typical hearing impaired enhancements and to hear normal conversation typical or an office setting

Requirements:

Minimum Job Requirements

• High School diploma or equivalent required.
• 1 to 3 years of customer service and/or business office experience, ideally in a medical setting preferred
• Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, and Windows