Computer Operation Analyst

Computer Operation Analyst

Location : Raleigh, NC

Qty : 1

Desired Start Date : 3 / 4 / 2024.

Hrs / Wk : 40.00

Clearance Level : Public Trust

We are searching for a Computer Operation Analyst. You will join the Operations team which monitors, troubleshoots, and remediates any issues with file transfers and the applications that support them. The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed. Day-to-day activities include system administration and monitoring for multiple platforms including UNIX and Linux. This position is on-site with no telecommute and located in Raleigh, NC (currently allowing hybrid remote work but need to report on site a minimum of 3 days a week.

NOTE : This will be a weekend / night position. The shift will be. Wed - 11pm - 8 : 30am, Thurs - 11pm - 8 : 30am, Fri - 11pm - 9 : 30am, Sat - 8pm - 8 : 30am

Additionally - There will be a 1-2-month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours.

Roles and Responsibilities include but not limited to :

• Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
• Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
• Assisting partners via email and phone to resolve transfer issues which could be related to server, network, or other infrastructure components.
• Documenting issues and assisting with root cause analysis as needed.
• Provide 24x7 support for Enterprise Level Networks.
• Proactively monitor network status and taking appropriate actions as needed.
• Work with the incident management team to determine cause of network issues.
• Trouble shoot network incidents and work to resolve them.

Basic Qualifications :

Medical, Dental, and Vision offerings

ABBTECH is an EOE / Minorities / Women / Disabled Individuals / Veterans