IVR Migration Lead

A company is looking for an IVR Migration Lead to oversee the migration of IVR systems from Avaya to AWS.

Key Responsibilities

Overhaul the tech stack within the IVR space, transitioning from Avaya to AWS

Reskill and configure all IVRs, including call routing and agent call handling

Ensure proper routing and connectivity between AWS Connect and Salesforce for CTI integration

Required Qualifications

Expert-level experience with AWS, particularly AWS Connect

Strong understanding of IVR systems and call routing processes

Familiarity with CTI integrations between AWS Connect and Salesforce

Experience managing large-scale migrations in complex enterprise environments

Financial Services experience is a plus but not required