Hardware Production & Service Lead Technician

Job Description

Job Description

Job Purpose

Provides leadership to a group of technicians and parts administrators to meet the quality and production targets of the department. Troubleshoots, documents, and repairs digital imaging systems, related peripherals, and software application installations. Assists the Hardware Production & Service Supervisor in order management, repair reporting, and process improvements.

Duties and Responsibilities

• Leads and performs all activities associated with production jobs, demand / capacity planning, inventory kanban, and scheduling.
• Promote, drive, and support all applicable safety standards and measures.
• Conducts training sessions with new hires, cross-training with pre-existing repair technicians, and external training requests as needed.
• Works with the repair team in diagnosing, troubleshooting, and repairing digital imaging hardware and peripherals.
• Perform supervisory activities including timecard review and performance coaching.
• Assists Customer Service in responding to customer inquiries concerning various aspects of systems operation and problems or issues associated with the digital imaging kiosks and related systems.
• Provides technical support and internal training for digital imaging hardware and peripherals.
• Maintains the integrity of all aspects of the repair & return process.
• Troubleshoots hardware to component level with ability to replace defective components on PC based systems, dye-sublimation printers, digital cameras, etc.
• Diagnoses, repairs, inspects and reports status of PC based computer equipment and related digital peripherals.
• Assists in repair reporting, documentation, and developing departmental procedures.
• Fills in and performs the duties and responsibilities of the Service & Repair Supervisor when necessary.
• Reinstalls operating system software and digital imaging application software onto related platforms.
• Responsible for repairing and maintaining inventory of field-replacement equipment necessary to fulfill warranty agreement with customers.
• Will assist with production activities as needed.
• Promote and develop ERP utilization and expertise to support the above functions.
• Assist in promoting and maintaining 5S principles and initiatives.
• Other duties and responsibilities as needed.

Qualifications

Physical Demands

The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic related equipment in an office or laboratory environment. The position may also require some lifting of standard computer and computer-related equipment, up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Safety Requirements

Due to the nature of the work performed in this job, the employee is required to wear safety glasses, safety gloves, hearing protection when needed, and ANSII-approved steel or composite-toed footwear while on the production floor.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com / en -us / .

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.