Desktop Support Technician

A company is looking for a Desktop Support Technician II.

Key Responsibilities :

Provide first- and second-level technical support to internal users through multiple service channels

Troubleshoot, diagnose, and resolve issues related to hardware, software, and connectivity

Assist with device setup, software installations, and general system usage guidance

Required Qualifications :

Bachelor's degree or over 5 years of relevant experience

Experience with network configurations and connectivity troubleshooting

Proficient in ServiceNow and Google Suite applications

Strong troubleshooting skills for hardware and software

Prior experience in a fast-paced corporate or enterprise IT support role is preferred