Service Coordinator

• Schedule and coordinate service appointments 1–2 weeks in advance, optimizing technician routes and work hours for maximum productivity.
• Monitor technician arrival/departure times and manage GPS tracking systems to ensure timely service delivery.
• Manage inventory of frequently used parts and materials, maintaining accurate records and ensuring availability for upcoming jobs.
• Receive, log, and assign incoming parts to appropriate service orders.
• Communicate proactively with customers regarding service status, delays, and additional needs.
• Oversee service documentation compliance, including detailed reporting in Service Fusion and HubSpot CRM.
• Process billing for service calls and parts, including collection of service fees upfront.
• Maintain service records, customer files, and generate weekly service revenue reports.
• Support warranty claim processing, including parts ordering and vendor communication.
• Provide excellent phone and email customer support, responding promptly to inquiries and service requests.
• Collaborate closely with service technicians to ensure accurate recording of equipment details and job completion confirmations.

• Minimum 2 years of experience in a service coordination or dispatch role, preferably in construction, HVAC, or wellness equipment industries.
• Proven ability to multitask and manage complex scheduling with multiple stakeholders.
• Strong customer service orientation with excellent verbal and written communication skills.
• Proficiency with SaaS applications and service management software (Service Fusion, HubSpot preferred).
• Proficient in Gmail, Google Docs, and QuickBooks; able to navigate and utilize these platforms efficiently for communication, documentation, and financial tasks.
• Valid driver’s license with a clean driving record and ability to pass background checks.
• High School Diploma or equivalent required; technical education a plus.
• Bilingual (English/Spanish) preferred but not required.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

For over 20 years, Florida Hot Tub & Sauna has been Florida’s leader in luxury wellness construction and service — designing and building custom saunas, steam rooms, hammams, Himalayan salt walls, and hot tubs for elite residential and hospitality clients such as Ritz-Carlton, Estates at Acqualina, and Aston Martin Residences.