Overview :
Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the face of IT, delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support.
Required Skills
Preferred Skills
Desktop Support Technician • Phoenix, AZ, United States