A company is looking for a Remote Customer Service Representative (Mandarin).
Key Responsibilities
Serve as the primary contact for parents and students, providing support via chat, email, WeChat, and phone
Respond to inquiries regarding courses, learning progress, and account access, ensuring accurate communication
Handle complex cases, proactively finding solutions and documenting issues to improve user experience
Required Qualifications
Previous experience in customer service, customer success, or education support roles
Fluency in Mandarin and proficiency in English communication
Fast learner with the ability to understand complex processes and product details
Tech-savvy and comfortable using multiple communication tools and internal systems
Strong sense of ownership toward user experience
Customer Specialist • Fullerton, California, United States