IT / Business Analyst

Job Description

OUR GOAL :

Treat our consultants and clients the way we would like others to treat us!Interested in joining our team? Check out the opportunity below and apply today!

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. The key experience interests are :

IT Business Analyst – Requirement gathering (Certifications in CBAP would be a plus)

Tracing requirements to test cases

Leading meetings in a very organized manner

Critical thinking / problem skills

Customer relationship experience and vendor relationship experience.

IT Analyst – Customer relationship building

Managing service partners to application support SLAs

Reporting to customers status of portfolio

Number of apps

Incident status

Health of environment

Roadmap collaboration

Critical thinking / problem skills

Required Qualifications for Position :

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
• 3 – 4 years’ experience in application, services or application analysis, deployment and support
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
• Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
• Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
• Willing to travel as needed
• Client business operations knowledge
• 2+ year’s experience working with support vendors and a software support environment
• Knowledge of ITIL processes and metrics

The Role :

The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments.

Principal Duties and Responsibilities :

Reference :  1044665

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Job ID : 1044665