Director-Operations (Exempt)

Job Description

Find your calling at Mercy!

Overview

Must have a proven ability to lead, persuade, influence and negotiate with respect to physician practice operations, as well as within Operations Department and among other support departments; have a proven ability to understand and foresee corporate implications of subtle detail changes; have a proven ability to identify and implement cross-functional process improvements; be detail-oriented and well organized; have proven ability to track issues and follow through on resolution; have ability to read, analyze, interpret and use complex business documents, contracts, regulations, policies and procedures; and have strong verbal and written communication and interpersonal skills. Communication and interpersonal skills must include demonstrated ability to communicate effectively and tactfully to internal and external contacts and physicians to present and obtain sensitive information. Must have the ability to exercise sound business judgment within general company policies. Must possess highly effective time management and organizational skills to independently manage team to achieve multiple objectives according to high quality standards. Must be able to work effectively within a team environment. Must contribute to organizations growth and profitability by providing operational expertise to existing and potential physician practices; and serve in a leadership role, providing subject matter expertise, guidance and direction to practice management consultants. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details : Overview :

Must have a proven ability to lead, persuade, influence and negotiate with respect to physician practice operations, as well as within Operations Department and among other support departments; have a proven ability to understand and foresee corporate implications of subtle detail changes; have a proven ability to identify and implement cross-functional process improvements; be detail-oriented and well organized; have proven ability to track issues and follow through on resolution; have ability to read, analyze, interpret and use complex business documents, contracts, regulations, policies and procedures; and have strong verbal and written communication and interpersonal skills. Communication and interpersonal skills must include demonstrated ability to communicate effectively and tactfully to internal and external contacts and physicians to present and obtain sensitive information. Must have the ability to exercise sound business judgment within general company policies. Must possess highly effective time management and organizational skills to independently manage team to achieve multiple objectives according to high quality standards. Must be able to work effectively within a team environment. Must contribute to organizations growth and profitability by providing operational expertise to existing and potential physician practices; and serve in a leadership role, providing subject matter expertise, guidance and direction to practice management consultants. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications :

• Experience :  Five (5) years of healthcare leadership experience.
• Required Education : Bachelor's degree in healthcare or equivalent experience.
• Preferred Education : Master's degree preferred.
• Other : Knowledge of computer systems required. Strong verbal and written communication skills. Manages others in a kind, courteous and professional manner. Demonstrates the ability to evaluate and compile financial reports to support business decisions, expenditures and cost-benefit analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.