Talent.com
Head of Solutions
Head of SolutionsHarnham • San Francisco, CA, United States
Head of Solutions

Head of Solutions

Harnham • San Francisco, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00 / yr - $350,000.00 / yr

Direct message the job poster from Harnham

Senior Recruitment Consultant (Phoenix) at Harnham

HEAD OF SOLUTIONS ENGINEERING

SAN FRANCISCO, BAY AREA

ONSITE

$250,000 - $350,000 BASE + BENEFITS

COMPANY

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24 / 7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

THE ROLE

We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.

You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.

ROLE RESPONSIBILITIES

  • Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
  • Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
  • Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
  • Jump into whatever is needed. Your mission is to make sure customers are successful, always.
  • Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
  • Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
  • Build and scale the Success team, including hiring customer engineers and support leads.

QUALIFICATIONS

  • You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.
  • You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.
  • You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.
  • You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.
  • You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.
  • You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.

    • NICE TO HAVE

  • Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments
  • Background in leading onboarding, implementation, or solution engineering teams
  • Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations

    • If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!

    Seniority level

    Seniority level

    Director

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology, Customer Service, and Engineering

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at Harnham by 2x

    Inferred from the description for this job

    Medical insurance

    Vision insurance

    Get notified about new Head of Solutions jobs in San Francisco Bay Area .

    Head of Strategic Talent Solutions, MSP & Growth

    Head of Solution Engineering, Enterprise

    San Rafael, CA $176,000.00-$242,000.00 1 week ago

    San Francisco, CA $250,000.00-$400,000.00 3 days ago

    Head of Data Solutions + Implementations

    San Jose, CA $200,000.00-$225,000.00 12 hours ago

    Senior Director, Productivity SaaS Delivery

    San Francisco, CA $167,025.00-$267,240.00 3 weeks ago

    Senior Director, Technical Product Management

    Head of Engineering - Technology, Media, Telecom

    San Jose, CA $220,000.00-$270,000.00 6 days ago

    Sr. Director, Global Industry Solution Design & Performance

    Director, Digital Innovation and Operations

    San Francisco, CA $152,500.00-$202,000.00 1 month ago

    Senior Director, Real Time Operations (RTO) SaaS Delivery

    San Francisco, CA $167,025.00-$267,240.00 3 weeks ago

    Director of Product Management, AI Infrastructure Services

    Redwood City, CA $200,000.00-$280,000.00 1 week ago

    South San Francisco, CA $190,000.00-$250,000.00 4 months ago

    Sr. Director of Product Management, Growth

    San Francisco, CA $230,000.00-$325,000.00 4 days ago

    VP or Sr Director of Digital Product Management

    Corte Madera, CA $200,000.00-$340,000.00 3 days ago

    Director, Digital Innovation and Operations

    San Francisco, CA $152,500.00-$202,000.00 1 month ago

    San Leandro, CA $173,000.00-$215,000.00 3 days ago

    San Francisco, CA $190,000.00-$220,000.00 4 days ago

    San Francisco, CA $116,662.00-$155,550.00 1 month ago

    Senior Director, Product Transformation & Enablement

    San Francisco, CA $218,300.00-$300,100.00 3 months ago

    Head of Developer Experience and Community

    San Jose, CA $201,100.00-$429,100.00 2 weeks ago

    San Francisco, CA $201,100.00-$429,100.00 2 weeks ago

    Sr Principal Product Director, Go-To-Market (GTM) & CX Products

    Vice President of Product Line Management of Cloud Components

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Head Of • San Francisco, CA, United States

    [internal_linking.similar_jobs]
    Head of Solutions Engineering

    Head of Solutions Engineering

    Perplexity AI Inc. • San Francisco, CA, United States
    [job_card.full_time]
    Perplexity is looking for a Head of Solutions Engineering to build our solutions engineering and customer success operations teams. Your mission is to build the tools, systems, and processes needed ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Solutions Engineering

    Head of Solutions Engineering

    Perplexity • San Francisco, CA, United States
    [job_card.full_time]
    Perplexity is looking for a Head of Solutions Engineering to build our solutions engineering and customer success operations teams. Your mission is to build the tools, systems, and processes needed ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Global Head of Solutions Engineering (Presales / Solutions Architecture)

    Global Head of Solutions Engineering (Presales / Solutions Architecture)

    Airwallex • San Francisco, CA, United States
    [job_card.full_time]
    Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Platform Engineering

    Head of Platform Engineering

    Jobfuture • San Francisco, CA, US
    [job_card.full_time]
    Were a venture-backed SaaS company building a developer-centric platform used by fast-growing product teams to ship software at scale. Our platform supports millions of daily requests and underpins ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Head of Alliances and Partnerships (REMOTE)

    Head of Alliances and Partnerships (REMOTE)

    Upbound - Job Posting • San Francisco, CA, United States
    [filters.remote]
    [job_card.full_time]
    Head of Alliances and Partnerships (REMOTE).Upbound is redefining how modern infrastructure is built.As the creators of Crossplane and the pioneers of the Intelligent Control Plane, we are leading ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Partnerships

    Head of Partnerships

    Cline • San Francisco, CA, United States
    [job_card.full_time]
    M+ installs and 50k+ GitHub stars, Cline is the leading open‑source AI coding agent trusted by the world’s largest engineering organizations and individual developers alike.Cline is model, provider...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Partnerships

    Head of Partnerships

    Unlimit • San Francisco, CA, US
    [job_card.full_time]
    Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Hardware

    Head of Hardware

    Peak Energy • Burlingame, CA, US
    [job_card.full_time]
    Peak Energy is the first American venture to advance globally proven Sodium-Ion battery systems as the storage standard for the new era of renewable energy on a resilient grid.Sodium-Ion is cheap, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Sales

    Head of Sales

    Ascend • San Francisco, CA, US
    [job_card.full_time]
    Ascend is transforming the $10 trillion global insurance industry by combining AI automation with embedded fintech.GDP, outdated financial infrastructure like PDFs, emails, and manual reconciliatio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Solutions

    Head of Solutions

    Ramp • San Francisco, CA, United States
    [job_card.full_time]
    At Ramp, we’re rethinking how modern finance teams function in the age of AI.We believe AI isn’t just the next big wave.It’s the new foundation for how business gets done.We’re investing in that fu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Solutions Engineering

    Head of Solutions Engineering

    Pantera Capital • San Francisco, CA, United States
    [job_card.full_time]
    Perplexity is looking for a Head of Solutions Engineering to build our solutions engineering and customer success operations teams. Your mission is to build the tools, systems, and processes needed ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Deployments

    Head of Deployments

    Medra • San Francisco, CA, United States
    [job_card.full_time]
    We have been quietly building the foundational layers of our Physical AI Scientist platform : .Physical AI that can operate scientific instruments with human-level dexterity.Scientific AI that can an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Global Head of Solutions Engineering

    Global Head of Solutions Engineering

    Marlee • San Francisco, CA, United States
    [job_card.full_time]
    Fast-track your career with the Marlee Talent Pool.We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key st...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Growth

    Head of Growth

    Beacon Talent • San Francisco, CA, US
    [job_card.full_time]
    Our client is a venture-backed AI software company building tools that help brands understand and improve how they appear across emerging AI-driven search and answer surfaces.They serve growth-stag...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Solution Consulting – Growth

    Head of Solution Consulting – Growth

    Socure • San Francisco, CA, United States
    [job_card.full_time]
    At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet. Using predictive analytics and advanced machine learning trained on billi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Support

    Head of Support

    Miter • San Francisco, CA, United States
    [job_card.full_time]
    At Miter, we’re on a mission to help construction contractors build with confidence.If we’re successful, we’ll make it easier and faster to build critical physical infrastructure—roads, bridges, ut...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Solutions Architecture - San Francisco

    Head of Solutions Architecture - San Francisco

    Bright Data • San Francisco, CA, United States
    [job_card.full_time]
    Head of Solutions Architecture - San Francisco.Be among the first 25 applicants.Bright Data powers mission‑critical decisions for leading enterprises by making public web data accessible, reliable,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Carrier Product

    Head of Carrier Product

    FleetWorks • San Francisco, CA, United States
    [job_card.full_time]
    Every year, companies spend over a trillion dollars moving freight across the U.S - yet the system for matching trucks with jobs is still slow, manual, and fragmented. We’re building voice agents th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]