Experienced Automotive Warranty Administrator

Experienced Automotive Warranty Administrator

Location: Best Ford – Nashua, NH

About Best Ford

Best Ford has proudly served the Nashua community and surrounding areas for years, delivering excellence in every aspect of the automotive experience. As a trusted, family-oriented dealership, we are committed to building lasting relationships with our customers and team members alike. Our mission is rooted in integrity, professionalism, and a relentless drive for quality, whether it’s helping a customer find the right vehicle, securing financing, or delivering expert service and repairs.

At Best Ford, we believe our people are our greatest asset. We foster a supportive, growth-minded environment where employees are encouraged to develop their skills, advance their careers, and contribute meaningfully to our shared success. With a reputation for putting customers first and a leadership team that values accountability and respect, Best Ford is more than just a dealership. It is a place to build a future.

Job Type & Schedule

• Job Type: Full-time

• Schedule: Monday to Friday

Work Requirements

• Work Location: In person

• Ability to Commute: Nashua, NH (Required)

Job Description

Best Ford is seeking an experienced Experienced Automotive Warranty Administrator to oversee the processing, submission, and follow-up of warranty claims with the manufacturer. The ideal candidate will be detail-driven, organized, and familiar with Ford warranty procedures. This role works closely with service advisors, technicians, and the service manager to ensure warranty documentation is complete, compliant, and submitted accurately and timely.

Responsibilities

• Process and submit warranty claims to Ford and other vendors as required

• Verify all documentation for accuracy, including repair orders, technician notes, and labor operations

• Ensure compliance with manufacturer policies, warranty guidelines, and audit standards

• Track claim approvals, denials, and chargebacks to ensure timely resolution

• Maintain current knowledge of Ford warranty policies and bulletins

• Communicate with service advisors and technicians to resolve claim-related questions

• Reconcile and post warranty credits and payments to accounting

• Prepare for and assist with warranty audits

• Maintain organized warranty files and reporting logs

Qualifications

• 2+ years of experience as an Automotive Warranty Administrator required

• Prior Ford warranty and labor time coding experience strongly preferred

• Strong understanding of dealership repair order documentation and service workflows

• High attention to detail and accuracy with records and data entry

• Ability to problem solve and follow through on claim resolutions

• Proficient with DMS systems (Dealertrack)

• Strong communication and organizational skills

• Positive, professional attitude and team-first mentality

• Valid driver’s license required

Why Join Best Ford

• Join a high-performance team rooted in integrity, professionalism, and mutual respect

• Work in a dynamic, fast-paced environment with a reputation for excellence in the Nashua community

• Access ongoing training and manufacturer-backed certification programs

• Take advantage of clear paths for career growth and internal advancement

• Receive strong support from leadership that’s committed to your long-term success

• Contribute to a workplace culture that celebrates teamwork, reliability, and customer-first values

• Enjoy a stable, long-term career opportunity with a well-established, locally respected dealership

Benefits

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) plan

• Paid time off and holidays

• Employee vehicle purchase discounts

• Opportunities for advancement and ongoing training

Equal Opportunity Employer Statement

Best Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.