Startup Customer Success Manager - Americas

Startup Customer Success Manager

Hello! I'm Jared I joined Ashby three years ago as the first member of the Startup Customer Success team. Since then, I have been a part of building out the onboarding and success functions across our entire startup segment. Today, we're a team of nine spanning across the US, Canada, and EMEA. I am so excited to be hiring another Startup Customer Success Manager in the US or Canada.

Our Startup Customer Success Team serves our early-stage customers programmatically. These customers are special to us because they aren't just learning our software; they are learning how to build hiring excellence into the DNA of their growing organizations. Our Startup Customer Success Managers create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently. They also jump in to assist via email and customer calls when needed. This is a mid-level role, so we require at least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager. In this role, you'll take ownership of a book of customers for whom you'd be the main point of contact in our shared inbox and hop on customer calls per our SLAs. You'll also take ownership of medium and large projects that are core to our team's operations. Existing projects our team has taken on include :

• Building an in-app onboarding experience using CommandAI
• Creation of a live, foundational webinar series + recorded content
• Building retention best practices into our engagement with customers that extend well beyond just onboarding

You Should Apply If :

You Should Not Apply If :

About Ashby Customer Success

Ashby Customer Success comprises five teams :

Here are a few points that should give you an idea of what it is like to work with us :

Interview Process

Our interview process is thorough we aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows :

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our team members are experts on the platform. Your first 30 days will be largely focused on learning the finer points of the products; you may not respond directly to a customer in that time but don't worry, you'll be plenty busy learning!

Benefits

Ashby's success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We're being deliberate about building that environment from the ground up. If you've read this far, thank you, and I hope this all excites you enough to complete an application! Please note that we'll contact you via your application's email address to keep things fair. Reaching out through other platforms will not change the priority of your application. Whether we move forward together or not, I wish you all the best in your job search!

Ashby provides equal employment opportunities (EEO) to all employees and applicants