District Manager

Summary

As the District Manager you will be responsible for supporting and overseeing operations within an assigned district of 6-12 stores, depending on size and volume. District managers have a primary objective to live, teach and demonstrate the MOD Pizza culture in all interactions, and promote this principle in all MOD Pizza Squad.

Key Responsibilities

• Consistently role model a customer-first attitude and exhibit the company’s culture, mission and values through everyday activities and behaviors
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement; work in collaboration with Store Management Teams on identified factors
• Regularly utilize management information tools and analyze financial reports to identify and address trends and issues in store and district performance
• Troubleshoots problems; promptly answers questions from stores in response to employee assistance, guest feedback and complaints
• Directly supervise vendor relationships (new and existing) to ensure product relevance and cost-efficiency; educate employees in new products, services, programs, etc.
• Participate in the staffing process for store management positions (recruiting, interviewing, hiring and training); regularly monitor and lead district-wide management staffing levels
• Assist general managers in recruiting and hiring for store hourly positions, as needed
• Manager of New Store Opening duties; staffing, training, and supervising vendors to ensure all supplies are delivered on time
• Prepare, communicate and educate Management Teams and applicable MOD Pizza employees on changes of policies, practices, and standards within the organization
• Responsible for promoting clean and safe working environments; strict adherence to all Safety and Health Department standards
• Create an environment, through personal actions, where ideas can be shared, questions can be asked, and individuals are accountable for their actions
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as finding new, creative, and impactful methods of recognition

MOD values are demonstrated when you:

• Embrace change and seek to learn and improve every day. It’s not perfection, it’s a commitment to progress
• Focus on finding the solution, not dwelling on the problem
• Be generous with your time. Show patience and grace when answering questions and be of service to others
• Express appreciation for the generosity of others
• Show compassion, understanding, and willingness to support others without judgment
• Play a role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards

Required Qualifications

• Associates degree in Restaurant Management, Food Service Administration, or related field required; Bachelor’s degree preferred or relevant progressive job-related experience leading in high volume multi-unit retail, restaurant or service organization
• Excellent communication and interpersonal skills
• Solid leadership skills; ability to make good decisions and carry out company policies in accordance with applicable regulations and procedures.
• Consistent track record in creative ideas/strategies for cost containment and plan design and implementation of best practices
• Ability to work independently act as a manager of overall operations of multiple stores
• Must be self-motivated and customer service oriented
• Must demonstrate appropriate negotiation, analytical skills, attention to detail, organizational and project management skills
• Must be able to prioritize tasks, work well under pressure, and deal with stressful situations
• Participative management style; use a 'hands-on' approach
• Experience in motivating team members to work together to achieve goals
• Capable of facilitating discussions between individuals with differing perspectives
• Experience confronting performance issues and taking corrective action when necessary, as well as giving rewards and recognition
• Develops a positive, respectful, productive and professional work environment and image
• Basic understanding of State Health, OSHA, EEOC regulations, federal and state employment laws
• PC proficiency in such applications as Outlook, Word and Excel

Preferred Qualifications

• Experience with Restaurant Magic

Physical Requirements

District Manager’s will work in store which involves both managing the team and stepping in to support the operations as needed. Occasionally positioning oneself (e.g., walk, bend, twist, reach, stoop, kneel, crouch, push and pull) to handle or move objects weighing up to 50lbs. Occasionally operating hand-held appliance and simple machinery (industrial can opener, dough press, industrial dishwasher, etc.). Regularly operate a computer and other office equipment. Communicate and exchange information with co-workers and other individuals in person and electronically.

Working Conditions