Account Manager

A company is looking for an Account Manager to manage client relationships and support inquiries for their Workflow products.

Key Responsibilities

Serve as the primary point of contact for clients and manage their inquiries

Provide training and onboarding for new clients on platform use

Identify and resolve platform issues while ensuring a positive client experience

Required Qualifications

Bachelor's Degree or equivalent

1 year in a publishing-related role

1 year of customer service experience

Proficient in at least one major online peer review system

Ability to work independently and collaborate with a global remote team