Ecommerce Operations Manager

Job Description

We’re looking for a dynamic individual to join our ecommerce team, working alongside Campfire’s owner, to manage fulfillment, purchasing, accounting, inventory management, warehousing, product listing management, and customer service.

Campfire Cycling is a bikepacking-focused bike shop and ecommerce store based in downtown Tucson. The basement of our bike shop serves as our ecommerce fulfillment center where we handle office work, warehouse inventory, and pack and ship orders.

• Know someone who’d be perfect? If you refer them and they’re hired, we’ll send you a $500 Campfire gift card!

What You’ll Be Doing

We’re looking for someone with strengths and interest in ecommerce operations. While the bike shop side focuses on bicycle repair, in-person sales, and community building, the ecommerce side is focused on using our computer systems to efficiently manage the flow of inventory while providing excellent service to our online customers. We want someone who thrives in organizational systems and keeping multiple processes running in sync.

In this position you will manage our ecom / shop support who spends half their time in ecommerce as well as managing our catalog content writer’s product uploading processes. Day-to-day responsibilities include handling customer service, online bicycle sales and order preprocessing.

Beyond day-to-day responsibilities, you’ll manage purchasing, inventory accounting, warehouse organization, vendor relations, shipping account management and processing warranties.

An exciting aspect of this role is the opportunity to contribute to major system improvements and updates currently underway. Josh is currently developing system improvements including supplier API integrations, improvements to our product configurator and other advanced features. The ideal candidate will be able to get deeply involved in refining and building out these systems. For interested candidates opportunity to be involved at the coding level is a possibility, though not a requisite.

This is a full-time position, Monday through Friday, 8 : 30 AM to 5 : 00 PM.

Fulfillment

(We use ShipHero as our shipping & inventory management software)

Purchasing

Inventory Accounting & Management

(We use Xero as our accounting software)

Warehouse Management

Customer Service & Sales

Product Listing Management

Systems & Process Improvements

Team Collaboration

More to Consider

An important aspect of this role is coordinating and communicating with the bike shop. Online bike sales must be queued up for mechanics to build and test before being broken down and shipped. Supplies and special orders for the bike shop need to be separated from ecommerce inventory. Checking in with the sales team on inventory issues is also essential.

Some of the more physical aspects include regularly hauling inventory up and down stairs. Generally boxes are under 50 pounds, but this also includes handling large bike boxes. Other tasks include reorganizing inventory, moving shelves, putting away new stock, breaking down boxes, and hauling them to recycling.

Given the small size of our business and the critical importance of smooth operations, Josh will be closely involved in training and ongoing strategy and oversight. Josh also serves as backup to this role.

The work environment is primarily in the basement of our bike shop, where we have an office area alongside the shipping area.

This Could Be You If…

Excellent candidates will be drawn to combining professional skills with a passion for cycling and the outdoors.

Why Work With Us?

For the right person, working at Campfire Cycling will be a highly rewarding experience. Your efforts will have a direct impact on inspiring people to get out and adventure by bike.

About Us

We are a small team of cyclists focused on running a great bike shop with a specialty focus on bikepacking. Campfire Cycling launched seven years ago growing up during the pandemic and challenging times in the bicycle industry following. While there have been plenty of sticky spots, we’ve managed to find our way, establishing our brand, and growing our team and offerings.

Salary & Benefits

Ready to Apply?

To apply, please answer the following questions :

Send your answers to info@campfirecycling.com with the subject line “I’m your next Ecommerce Operations Manager.” Please include your resume.

Apply by January 7th

Our Screening & Interview Process

We will let you know at each step if you are proceeding. There may be delays of multiple weeks between steps.