Title & Other Asset Collector

Job Description

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.

This position is eligible for a shift differential.

Essential Functions

Comply with Company policy and procedure

Comply with federal and state regulations

Develop use of Signature, collection system, and Nautilus

Develop use of phone software systems

Identify and resolve Branch office collection issues

Prepare loan modification and repayment plans

Recommend accounts to repossession

Recommend accounts for charge-off

Prepare and analyze departmental reports

Meet departmental service standards

Coordinate collection efforts with offices

Review documentation for data integrity

Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages

Analyze delinquent account records

Update records of past due accounts

Attempt to obtain quality right party contact with borrower and co-borrower

Attempt to obtain voluntary payment of debt

Confirm location of vehicle and condition

Advise on related laws, regulations, policies, and procedures

Negotiate appropriate payment agreements

Monitor payment progress effectively

Maximize methods of skip tracing

Identify and refer accounts requiring legal action

Ensure timely collections efforts

Assist borrowers with forced place insurance

Mitigate losses to the Company

Coordinate efforts with commercial collections (Loss Mitigation Department)

Coordinate with acquisition coordinator to repossess titled asset

Coordinate with recovery department for judgments as needed

Coordinate with impound, law enforcement, and insurance companies as needed

Coordinate with Bankruptcy Specialist

Coordinate collections with Branch Offices

Make appropriate credit judgment decisions

Pacify non-cooperative customers

Recommend improvements to procedures

Recommend fee-generating alternatives

Recommend service / delivery enhancements

Analyze / investigate to resolve questionable payments or charges

Attempt to out-perform delinquency expectations

Minimize departmental non-payroll costs

Manage personal workload / workflow

Ensure compliance with Northwest's policies and procedures, and Federal / State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Education + Experience preferred

High school diploma or equivalent

3-5 years of customer service / administrative experience

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.