Data Entry Operations Supervisor (Digital Market/Ecommerce)

Data Entry Operations Supervisor (Digital Market/Ecommerce)

Location: Austin, TX 78702 (Onsite - East of UT Campus / East-South Austin area)

Pay: $30-36 hr ( Weekly pay + medical benefits)

Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

Duration: 6-month contract (Excellent potential for extension and permanent)

***MUST BE LOCAL AND IN DRIVING DISTANCE.

Our client is a leading cannabis technology platform providing integrated solutions for cannabis consumers and businesses. They are established is a leading technology and SaaS company. Headquartered in Irvine, CA, with additional locations across the United States, Canada and the EU, they have over 400 employees and are expanding rapidly.

Overview:

This role will focus on catalog curation for brands. The Supervisor, Catalog Curation will lead a team of Data Entry Associates building product display pages at high velocity while maintaining accuracy and quality. Data entry associates are expected to learn to distinguish cannabis products available across all regional markets. This role will operate in a high-volume queue-based environment, and will adapt quickly to change, while maintaining a positive attitude.

The impact you'll make:

• Supervise catalog creation process and conduct Quality Assurance on projects
• Coach for success, productivity and quality
• Ensure adherence to Standard Operating Procedures and track daily progress
• Facilitate daily stand-ups with Catalog Team, bi-weekly team meetings
• Monitor Salesforce queue and project trackers to ensure service levels are met
• Interpret and process cannabis related product information on Weedmaps listings
• Manage multiple data sources to inform accurate decisions
• Observe and report inconsistencies in menu data that may create a poor customer experience
• Collaborate with teammates to resolve questions and remove obstacles
• Adhere to data security best practice and maintain confidentiality of internal information
• Review, interpret and enter data electronically with high degree of detail & accuracy
• Identify and communicate suggested process improvements to increase efficiencies in workflow
• Manage and approve timesheets and time off requests in Namely
• Take direction from management and pivot quickly when priorities shift
• Balance day-to-day functions with minimal input
• Collaborate with interdepartmental stakeholders
• Provide reporting and updates to management on key initiatives
• Provide coaching to Curators and relay feedback to management
• Host training for new hires
• Partner with various teams to ensure operational efficiency
• Participate in assigned projects
• Lead, coach, and develop team members through regular feedback, goal setting, and performance management.
• Foster a collaborative, inclusive, and high-performing team culture aligned with company values and objectives.
• Oversee workload management, resource planning, and prioritization to ensure team efficiency and accountability.
• Identify growth and development opportunities to support employee engagement and career progression.
• Model strong communication, decision-making, and leadership behaviors that build trust and drive results.

Required Qualifications

• High school diploma or equivalent
• 3+ years of experience in a Data-focused, Operations role managing a team
• Is somewhat familiar with cannabis industry, products, brands, retailers, or terminology
• Experience to provide coaching to Data Curators and relay feedback to management
• Must have experience in managing a team
• Experience to coach for success, productivity and quality
• Able to host training for new hires
• Proven ability to review, interpret, and accurately enter information into online systems
• Able to facilitate daily stand-ups with Catalog Team, bi-weekly team meetings
• Experience working with repetitive tasks while meeting productivity and accuracy goals
• Basic to intermediate experience with Google Sheets or Microsoft Excel
• Formatting, editing, copying/pasting, drag-and-drop (no advanced formulas required)
• High attention to detail with a strong focus on accuracy
• Comfortable working with repetitive, high-volume tasks ( 50-200 rows of data a day) while staying engaged
• Highly Organized, methodical, and able to apply common sense when reviewing data
• A self-starter who can troubleshoot issues independently before escalating
• Comfortable navigating multiple online tools, systems, and spreadsheets simultaneously
• Open to collaboration in an on-site team environment; comfortable working alongside teammates and sharing solutions in real time
• Ability to work on-site full-time in Austin, TX

Bonus (Not Required)

• Experience using Salesforce or similar CRM systems
• Exposure to Tableau or other reporting/data visualization tools
• Background in ecommerce, digital marketplaces, sales operations, or content moderation

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.