Manager, Theater Operations

Manager, Theater Operations

Under the direction of the Director, Theater Operations, the Manager, Theater Operations is responsible for the day-to-day operations by providing optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava' Resort and Casino standards. Provides operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members while prioritizing the Tribe's goals and priorities in a manner that reflects the upholds the Tribes vision, mission and values.

Essential duties and responsibilities include :

• Serving as manager on duty during all events, ensuring a Best-in-Class entertainment experience and enterprise fulfillment.
• Managing event bookings and acting as the primary liaison with clients to determine event requirements.
• Organizing and scheduling staff based on event size and needs, while enforcing all security protocols.
• Overseeing team member assignments for crowd control, box office, and entertainment reps to support performers and on-site crews.
• Maintaining venue cleanliness per safety standards and ensuring preventative maintenance on all equipment for safe use by staff and guests.
• Preparing all front of house elements by supplying contractors with technical data, including blueprints, seating charts, ingress points, and merchandise locations.
• Advising tour management and contractors on space usage, special arrangements, building policies, and fire regulations.
• Coordinating front of house setup and operations, advances shows with tour security, and partners with Public Safety to ensure a secure and welcoming environment for artists, guests, staff, and vendors.
• Communicating daily run-of-show details, security protocols, and VIP arrivals.
• Collaborating with Property Marketing to execute marketing plans and guest-facing collateral.
• Leading training and execution of front of house emergency procedures in partnership with Public Safety.
• Enforcing catering exclusivity by coordinating with Food & Beverage to meet artist and crew needs.
• Proactively identifying and resolving issues, supervising event operations, and addressing incidents with urgency to ensure guest and industry satisfaction.
• Managing vendor relationships, maintaining client files, and overseeing venue inventory.
• Tracking and submitting supply orders, ensuring adequate stock levels, and inputting all costs into the reporting system to support successful nightly sales.
• Keeping current with industry trends and standards.
• Working cross-functionally with internal departments to ensure smooth event execution and positive guest relations.
• Partnering with Marketing to promote the venue and events through appropriate channels.
• Performing other duties as assigned to support the efficient operation of the department.

Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, experience and qualifications include :

Knowledge, skills and abilities include :

Licenses, certifications and registrations include :

Physical requirements / working conditions include :

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!