Epic Billing Analyst

Epic Billing Analyst

Location: Jamaica, New York

On-site | Full-time

Interview: On-site

We are seeking a detail-oriented and technically-savvy Epic Billing Analyst to join our client's Revenue Cycle team. In this role, you will be the bridge between our financial operations and our IT infrastructure, ensuring our Epic EHR system is optimized to support seamless billing workflows and financial integrity. The ideal candidate possesses a deep understanding of the revenue cycle, a knack for troubleshooting complex system issues, and the ability to collaborate effectively with both technical teams and administrative stakeholders.

As an Epic Billing Analyst, you will focus on the configuration, maintenance, and optimization of our Epic Resolute modules. You will ensure that our billing processes—from charge capture to payment processing—are efficient, compliant, and user-friendly.

Key Responsibilities:

• System Configuration: Build and maintain Epic Resolute Professional Billing (PB) or Hospital Billing (HB) modules, including charge routers, benefit engines, and claims processors.
• Workflow Optimization: Analyze current billing workflows and data collection methods to identify bottlenecks and implement system-driven solutions.
• Support & Troubleshooting: Serve as the primary point of contact for end-users, resolving application errors and providing high-level technical assistance.
• Implementation & Upgrades: Lead system upgrades, perform rigorous testing, and ensure all changes comply with industry standards such as ICD-10 and HIPAA.
• Reporting & Analysis: Develop and generate custom reports to extract meaningful healthcare data, aiding in financial decision-making.
• Stakeholder Collaboration: Act as a liaison between IT, Finance, and Clinical departments to tailor the system to organizational needs.
• On-Call Support: Participate in an on-call rotation to ensure 24/7 system stability for our production environment.

Requirements

• Education: Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field (Associate’s degree with significant equivalent experience considered).
• Experience: Minimum of 5 years of experience in healthcare information systems, with at least 2–3 years specifically focused on hospital or professional billing environments.
• Certification: Current Epic Certification in Resolute Hospital Billing (HB) or Professional Billing (PB) is highly preferred. (Candidates must be willing to obtain/maintain certification as a condition of employment).
• Technical Proficiency: Strong command of Epic work queues, collection agency workflows, and statement processing. Familiarity with MS Office Suite (specifically Excel and Visio) is required.
• Analytical Skills: Proven ability to troubleshoot root causes of complex technical issues and document clear, scalable solutions.
• Communication: Excellent verbal and written skills for training staff and presenting technical updates to non-technical leadership.

Benefits

• Career Growth: Opportunities to advance into Project Management, Clinical Informatics, or Senior Leadership roles within a growing Healthcare IT department.
• Professional Development: Support for ongoing Epic certifications and staying current with industry-leading EHR trends.
• Comprehensive Health Coverage: Competitive medical, dental, and vision insurance plans.
• Retirement Planning: Robust 401(k) or pension options with employer matching.
• Work-Life Balance: Generous Paid Time Off (PTO) and holiday schedules.
• Stability: A permanent, direct-hire position within a vital and evolving industry.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.