Field Service Engineer- CNC Machine Tools

Job Description

Job Description

Looking for FSE in Cleveland as well as Louisville and Dayton regions too!!

DN Solutions distributor

Position Summary :

Responsible for day to day execution of field service including but not limited to Technical Support, Repair Service, Installations, Predictive, Preventive & Uptime Maintenance Programs, as well as execution of other Ellison Technologies Service Products. Accountability to generate Demand and Reoccurring revenues as assigned by Field Service Manager.

Essential Duties :

• Always represent Ellison Technologies professionally and ethically.
• Complete, adhere to and follow required safety training and procedures including (but not limited to) lock-out-tag-out, confined space, Arc Flash, etc. Drive in a safe courteous manner as well as follow applicable laws.
• Perform field service as directed and deployed following Ellison Service Organization SOP's and WI's.
• Within Salesforce take ownership of all service cases, projects, etc., and complete and maintain all customer records and technical documentation.
• Resolve customer issues and provide sales support.

Knowledge, Skills, and Abilities :

A CNC technical background is required with a proven track record of no less than 5 years in field service desired. The ideal candidate would also have a minimum 2-year technical degree. Working knowledge, a plus for Fanuc, and any other CNC controls fitted on equipment currently represented by ET or ET legacy machines.

Able to make repairs and perform maintenance, with the ability to leverage the resources required to execute the repair. Describes theory of operation and applicable applications of tools. Understands product engineering documents within context of responsibility. Applies knowledge to identify solutions, discuss results and meet requirements. Identifies primary functions, capabilities, and limitations of product(s). Performs surveys and application evaluation of product(s). Performs verification to validate product(s) can or will operate in current operating conditions. Can supervise others to perform repairs and maintenance. A desire and commitment to learn and develop their skills in relation to machine tools and robotics, as well as other new technologies in our industry.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment : (Office and Manufacturing)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Requirements :

Applicant should have a basic understanding in the use of Microsoft Office, Adobe Acrobat, Outlook, and the Internet.

Standard work week is based off 40 hours. Some overnight travel may be required.

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