Fraud Prevention Manager

A company is looking for a Fraud Prevention Manager to oversee fraud detection, prevention, and resolution in eCommerce.

Key Responsibilities

Own end-to-end fraud prevention processes including detection, escalation, investigation, and resolution

Manage chargebacks, disputes, and fraudulent transaction reviews to minimize financial loss

Analyze fraud data and trends to identify risks and present actionable insights to leadership

Required Qualifications

3+ years of experience in fraud prevention, risk analysis, or chargeback management within DTC eCommerce

Fluency in fraud detection tools and platforms like Shopify, Chargeflow, or NoFraud

Strong analytical skills with advanced Excel proficiency and experience in data mining

Understanding of CX workflows and ability to balance fraud prevention with customer empathy

Proactive and detail-oriented, thriving in a high-growth, remote-first environment