Associate Analyst / Field Engineer

Job Description

Job Description

About Us :

• We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Title :

Associate Analyst / Field Engineer

Department :

Engineering

Reports to :

Service Desk Manager

Description :

Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.

Overall responsibilities :

On-site engineering support for client and internal projects

Desktop support and deployment Windows 11, Apple

Windows Server maintenance and build Windows 2022, Active Directory

Wireless network support and deployment Meraki, Cisco, Aruba

Email account maintenance Microsoft Online Services, Google Workspace

Endpoint Detection and Response SentinelOne

Backup Solarwinds MSP Backup, Veeam

Mobile device support Apple, Android

Documenting SOPs

Key areas of responsibility :

Coordinating vendors for support, onsite maintenance, and installations.

Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.

Project engineering, including server build, network configuration, and network documentation

Remote and onsite support of desktop, project, and application-related issues.

Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.

Assist the team in projects that include network installs, wireless implementations, and new builds.

Qualifications :

EXCELLENT communication and follow-up skills

BRILLIANT troubleshooting skills

4+ years in the Information Technology field.

Preferably, experience in the hospitality industry.

Field support and remote support experience required.

Handles themselves professionally, as this will be a customer-facing role.

Terms of employment :

Full and part-time positions available

Looking to start ASAP

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