Overview
This position is specific to and located at Disneyworld, Downtown Disney and Disney Resort, Park and Hotels in Anaheim, CA.
Position Requirements :
- Have working knowledge to perform regular type of MAC phone requests and phone repairs on Cisco Call Manager, Avaya / Nortel CSE1000 PBX systems, and Avaya Messaging.
- Be available to work a flexible schedule for supporting the customer Monday thru Saturday 8AM-5PM shift and could be moved to a 5-day shift within these days.
- Supply common telecommunications tools.
- Have a valid driver's license and reliable transportation.
Additional Requirements
Strong familiarity with onsite equipment including Cisco Call Manager, Nortel, PBX Systems.Excellent client facing and customer service skills.Willingness to travel to sites near to Anaheim, CA.Ability to work well with team members including Team Lead and possibly the Field Operations Manager.Highly organized and able to keep detailed and accurate records for time reporting and billing purposes.Additional Information
C1 BENEFITS
401(k) Plan (35% employer match per dollar up to 10% employee contribution)Medical Coverage (3 platforms : UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)RX Home DeliveryHSA with Employer ContributionIn-vitro Fertility (treatment coverage)DentalVision (2 plans : 12-month and 24-month frames allowance)FSA Plans (Healthcare, Dependent Care and Limited Purpose)Pre-tax Commuter PlansEmployer-paid Life InsuranceEmployer-paid Short + Term DisabilityLong Term Disability (2 plans : Employer-paid or optional Self-paid)Paid Parental Leave (4 weeks at 100%)Employee Assistance PlanVoluntary Life Insurance for team member, spouse and childVoluntary Accidental Death for team member and spouseLegal / ID Theft PlansTeleHealthWellness via Omada Health (healthy living solution)Travel AssistanceBusiness Travel Accident CoverageMedical for foreign travel coverageEmployer-paid Pet TelehealthAccident InsuranceCritical Illness InsuranceHospital Indemnity InsuranceVolunteer Time Off10 HolidaysSummer SizzleOn Demand Pay (Daily Pay)Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties / Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.