Customer Success Advocate

A company is looking for a Customer Success Advocate to provide support in a remote capacity.

Key Responsibilities

Effectively solve customer inquiries via phone and email using a CRM tool

Understand escalation paths to triage a Seller's needs and mitigate risk

Advocate for the Seller community by identifying trends in issues and suggesting process improvements

Required Qualifications

1+ years of customer service experience

1+ years of professional experience with a financial institution or payment provider preferred

Experience in direct customer-facing roles

Bilingual in Spanish is a plus

Interest in implementing feedback and improving skills and work